Coronavirus: Riverside finances in-demand Keona Health

Riverside Acceleration Capital (RAC), which is part of private equity fund The Riverside Company, has finalized an investment in patient access platform Keona Health, whose clients are receiving up to 50 times more calls than usual due to the coronavirus crisis.

Posted Thursday, March 26th 2020
Coronavirus: Riverside finances in-demand Keona Health

Jonathan Drillings

US-based Keona develops software to “optimize the front line of communication for patients and their providers”. Its main product is Health Desk, a contact center and patient access platform, which Keona says is “utilized by millions across the US and Canada”.


The terms of the deal were not disclosed.


The funding will go towards “advancing automation” and maintaining client service levels.
 

Jonathan Drillings, partner at Riverside, said: “Keona is a pioneer in the healthcare space, providing a solution to call centers that transforms the representative experience, and far improves the patient experience. The impressive team has built a platform that leverages the best of the cloud to drive real value for their customers today.”


Oakkar Oakkar, Keona CEO said: “Our focus is to provide better care to patients and develop superior tools for those who serve patients. Last year Keona launched Intelligent Scheduling, the most efficient scheduling tool for healthcare providers and their patients. This year we are rolling out powerful Telemedicine features tightly integrated with triage and call center workflow.”


Oakkar added: “Our clients are receiving 20-50 times more calls due to the Covid-19 outbreak”.


RAC provides flexible growth capital to expansion-stage B2B software and technology companies. The Riverside Company is focused on investing in growing businesses valued at up to $400 million. Since its founding in 1988, Riverside has made more than 600 investments.