Doctena: Visit the Doctor, Without Leaving Home

Desperate times call for...modern measures. While the rampant coronavirus pandemic is putting severe strain on the health care system in countries all over the world, doctors, entrepreneurs, and politicians, are trying to find suitable solutions to the problem. Luxembourg based Doctena is one such example.

Desperate times call for...modern measures. While the rampant coronavirus pandemic is putting severe strain on the health care system in countries all over the world, doctors, entrepreneurs, and politicians, are trying to find suitable solutions to the problem. Luxembourg based Doctena is one such example.


Luxembourg, like most European countries, has restricted people's movements to contain Covid-19. Due to these restrictions, medical consultations are limited to patients with the most several medical conditions. As a result, doctors who normally allow physical appointments via doctena.lu –  one of the leading medical booking platforms in Europe – have suspended this function. However, the Luxembourg startup behind the service has found an effective and innovative solution to meet patients' needs: video consultation.

 

WHAT THE SOLUTION IS

Created in 2013 and available in Benelux, Germany, Switzerland and Austria, Doctena is one of Europe's leading online appointment booking services. The numbers speak for themselves: more than 10,000 doctors using a service which processes 1.5 million medical appointments per month. However, which in recent weeks has risked being overrun by the coronavirus epidemic, which has claimed 21 victims in Luxembourg, with a total of 1950 confirmed cases to date.

In light of the epidemic, Patrick Kersten, the CEO of Doctena, has devised an alternative solution ratified by two Luxembourg cabinet ministers, Dan Kersch and Romain Schneider. The solution is simple and effective: medical remote-consultation.

Since March 20th, patients can make an appointment with the doctor from their homes. The doctor offers a distance medical consultaion, using audiovisual supports: the medical consultation is then done through the computer screen or mobile phone, thanks to which doctor and patient can see each other in real time.

 

A THREE-STEP CONSULTANCY

Getting a remote consultation is very easy. There are three key steps: enter the appointment information, identify yourself and enter the verification code sent via sms. Once the doctor has in turn accepted the request, a confirmation email is sent to the applicant. The service operator will ensure that the bandwidth required for the medical streaming session is always of high quality, and that the device can be tested at the patient's home and be properly installed at the doctor's.

This has been made possible thanks and above to the luxembourg’s minister of health, who signed new acts permitting video consultations, recently introduced in various nomenclatures : first of all the C45 for general consultations; but also the DC45 and S45, which allow respectively dentists and midwifes to operate remotely.

The state and companies are therefore working together to tackle the epidemic. In addition to Doctena, Robert Schuman Hospitals (HRS) has announced the launch of its own video consultation service, as well as Yannis Georgandelis, the CEO of French startup Doctor Plus.

 

 

Edited by Francesco Magon

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