Software platform Capacity acquires Chile´s Chattigo

Capacity uses omnichannel AI agents, real-time agent assist, auto-QA, conversational intelligence and outbound SMS and voice campaigns. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and run proactive outreach.

Chattigo is used by more than 800 companies across Latin America, from growing startups to large corporations in sectors such as banking, retail, logistics, healthcare, and education.

Capacity was advised on the transaction in Chile by law firm Carey, which included conducting a legal due diligence of the company, as well as negotiating and preparing the transaction documentation.

Carey also advised Capacity on the acquisition financing. The value of the transaction was not disclosed.

“The transaction was carried out in a highly disruptive and rapidly evolving industry, whose value proposition is grounded in the use of artificial intelligence to develop communication solutions. It also involved coordinating across multiple jurisdictions and negotiating with the company's founders and various domestic and international investment funds,” Carey said.

Carey’s team comprised M&A partners Patricia Silberman, Jaime Carey A., Francisca Corti and Manuel Alcalde, with associates Paulina García, Felipe Hinzpeter, Francisco Jiménez, María Anguita and Pedro Burstein, while the firm’s financing team was led by partner Felipe Moro, with associate Alejandro Toro.

Bryan Cave Leighton Paisner acted as counsel to Capacity.